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Help with Access to Electronic Resources (Yale only)

  • Use this form only if you are having problems accessing e-resources.
  • If you can access an e-resource but need further help, please Ask a Librarian.
  • If you would like to send us email reporting problems, the email address is e-resprob@mailman.yale.edu.

* = required items


* Give your problem a name (this will be the subject line of the email this form will send):

 

* Describe your problem in as much detail as possible:

• Include any error messages and/or tell what happens when you get stopped - e.g., are you prompted for a password?
• How are you accessing the resource (e.g. through E-Journals database, the Orbis catalog, a bookmark, etc.)?



Are you on or off campus?

On-campus

Off-campus

the problem occurs both on and off-campus

Are you using either the VPN or Proxy Server to get access?

VPN

Proxy Server

I don't know

Personal Information

Please provide information marked * to make it possible for us to contact you and help you.


* Email address:
 example: firstname.lastname@yale.edu


* Name:


Phone: (formats: x-xxxx, xxx-xxxx or xxx-xxx-xxxx)